Widerrufsrecht
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Product Inspection and Returns
The goods received may only be used for the purpose of inspection and fitting, comparable to trying on an item in a retail store. Please handle the goods with due care during fitting and refrain from any use that goes beyond what is necessary to assess the item.
For a return, the goods must be in an impeccable and resalable condition. In particular, please ensure that the items are protected from contact with perfume, body lotion, creams, make-up, smoke, cooking or food-related odours, as well as any other foreign or strong odours. Items returned with noticeable odours or signs of use may result in a restriction or refusal of the return, to the extent permitted by applicable law.
Please also ensure that the original tag attached to the item is not removed, damaged or rendered unusable. If the tag has been removed or damaged, we reserve the right to refuse the return to the extent permitted by applicable law.
If the condition of the goods has deteriorated or the goods have been damaged as a result of use beyond the usual inspection and fitting, we reserve the right to claim compensation for any resulting loss in value, to the extent permitted by applicable law.
Please note that, depending on the shipping provider, your return may take several days to arrive. In addition, our returns department requires a certain amount of time to inspect and process each return. We therefore kindly ask for your patience while your return is being reviewed and processed.
Thank you for treating our products with care.
To start a return, you can contact us at returns@myfashiondeluxe.de . Please note that returns will need to be sent to the following address:
Breite Gasse 62, 90402 Nürnberg, DE.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@myfashiondeluxe.de
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@myfashiondeluxe.de.