Versand
Last updated: [28/08/2026]
Thank you for shopping with us. We are committed to processing and delivering your order as quickly and reliably as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or periods of high order volume, processing may take slightly longer.
2. Shipping Times
Once your order has been processed, estimated delivery times are:
- Germany: 2–5 business days
- EU countries: 3–7 business days
- International: 5–12 business days
Please note that delivery times are estimates and may vary depending on the destination, carrier delays, weather, customs, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order.
Any applicable free-shipping offers will be clearly displayed on our website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow some time for the tracking information to become active after your order has been dispatched.
5. Incorrect or Incomplete Address
Please make sure your shipping information is correct before completing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. Additional shipping costs may apply if the order needs to be reshipped.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at customerservice@myfashiondeluxe.de.
We will do our best to help locate your package and resolve the issue.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and items.
We will review the situation and assist you with the next steps.
8. Customs and Import Duties
For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: customerservice@myfashiondeluxe.de
Store: My Fashion Deluxe
We are happy to help.